https://neerajjivnani.com/blog/category/research-and-insights/ 2026-09-09 weekly 0.6 https://neerajjivnani.com/blog/buyers-remorse/ 2026-09-09 monthly 0.8 https://neerajjivnani.com/infographics/buyers-remorse/loudest-early.png Two horizontal bars showing how the balance between regretting an action and regretting an inaction changes with the time span people are asked about. Asked about the past few days, 58% were more troubled by an action they took and 42% by an inaction, and a note beside it says a purchase is somethin https://neerajjivnani.com/infographics/buyers-remorse/three-kinds-one-return.png Three cards sorting purchase regret into three kinds, under the heading that which kind you have decides the answer rather than how strongly you feel it. A return fixes one of them and leaves the other two exactly where they were. The item is wrong for the job, meaning it does not do the thing you b https://neerajjivnani.com/infographics/buyers-remorse/the-policy-is-the-rule.png Two panels contrasting the shop's return policy with the reach of the federal Cooling-Off Rule. The left panel, headed as what the shop decides, lists the three details worth finding first: the window and when it starts, since thirty days from delivery and thirty days from order are different deadli https://neerajjivnani.com/infographics/buyers-remorse/the-refund-is-not-the-cost.png Three figures showing why a returns process is a retention problem rather than a logistics one. 15.8% of United States retail sales were expected to be returned in 2025, worth $849.9 billion, against 16.9% and $890 billion the year before. 19.3% of online sales in the same 2025 report, which runs hi https://neerajjivnani.com/featured/buyers-remorse.png