Hi, I’m
Clara West
Lifecycle Marketing Specialist
Clara focuses on email strategy, automation, customer retention, and building stronger customer relationships.
2articles
published here.
published here.
Latest from Clara
Every piece Clara has published here, newest first.
Retention & Lifecycle17 min readWhat Customer Retention Is, How the Rate Is Calculated, and What Moves It
Keeping the customers you already have, measured honestly. The formula, the three decisions behind it, and where a retention budget pays off.
Clara WestLifecycle Marketing SpecialistSeptember 16, 2026
Email Marketing16 min readEmail Marketing: What the Channel Does, and Who It Never Reaches
You send to people who already gave you their address, and to nobody else. See what the channel is good at, where it stops, and whether it fits you yet.
Clara WestLifecycle Marketing SpecialistSeptember 16, 2026
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